FAQs

How & When Do We Pay?

  • Booking in Advance (more than a week ahead)? A 50% non-refundable deposit reserves your date, based on the event cost in your proposal document.

  • Requesting less than one week ahead? If your date is available, booking will need to be paid in full no less than 72hrs before the event and subject to a 15% rush fee.

  • If you only just found us and need a picnic in a hurry, no problem! Please see our CAPE Express Beach Picnic, open for booking up to 72hrs before your date without a rush fee, based on availability.

  • Our preferred payment is via ZELLE (no transfer fees).

  • We also take credit cards payment via SQUARE or Venmo for Business. A 3% fee applies. Please contact us for a direct payment link, if needed.

    What’s in the final price?

  • Your final event price will include: the price of your chosen package and a planning & delivery fee (18% for GARDEN events, 22% for BEACH events. Or in the case of rentals, a delivery fee based on location (if applicable) and a refundable security deposit (amount and terms based on package selected).

  • Depending on when you book and your requested customizations, you may have costs for: added features / out-of-area or restricted-access delivery fees/ holiday or rush order fees (listed above) / cost of custom orders or design fees.

  • We will include a complete breakdown in your event proposal, along with booking policies, for your review before you submit your deposit.

    What is the additional Planning & Delivery fee for?

  • A 2-hr picnic may seem like a small thing but it is the product of many hours of work! To fairly cover every aspect of these picnic elements, we apply a planning & delivery fee to our packages and optional add-on features.

  • Don’t worry - it does not apply to extra administrative fees like out-of-area delivery costs, rush orders, custom design fees, or extended time requests.

  • This fee allows us to service your reservation throughout the booking period, including but not limited to: a multi-day planning and proposal process (excluding custom designs), floral design and arrangement, purchasing process and sourcing of all raw materials (time & transport), event parking, post-day cleaning, packing/restocking rentals, and any extended service due to weather postponements.

  • This fee is not a gratuity.

  • Kindly note that the picnic package costs quoted on our pages cover a whole load of services that we provide on the day of your event. This includes: rental use of furnishings, linens, and décor, fresh flowers and other perishable materials, local delivery, 5+ hours of installation, artistic styling, event use time, up to 3hrs of breakdown, and any extra staffing required.

What Happens if it Rains?

  • We will keep in touch for the best options if bad weather is forecast the week of your event.

  • Postponement is recommended when 40% chance of rain (or higher) is forecast up to 24hrs prior to your date. Not to worry, if you have already paid in full, we will apply your completed payment towards a new event date within a 6-month period. If your balance is still pending at the time of postponement, you can opt to pay the balance up to 72hrs before your new date. You can reschedule once in this period without additional fees.

  • For postponements requested less than 24hrs before your event, a 20% flower & restocking fee will be charged to your next event. This also applies to the full cost of any perishable special orders that need to be repurchased.

  • To prevent weather-related postponement, please indicate a 2nd location (home patio or similar) at time of booking, to make last minute relocation possible.

  • We cannot reschedule an event that we have already packed for delivery without added fees. This includes postponement requests when we are already traveling or on location. We will advise accordingly.

  • Kindly remember that any damage to rentals and props due to rain and neglect will be invoiced.

    What Happens If We Need to Cancel?

  • Unfortunately, we are not able to provide refunds for deposits on picnic events (except security deposits for rentals, where applicable). Please see our booking policies page emailed with your event proposal for full details.

  • Refunds on balance payments may be offered in case of unexpected weather events like tropical storms and extreme wind/heat when we decide we cannot operate safely.

Do You Have Any Date Restrictions?

  • Premium Holidays - 25% upcharge for New Year’s Day, Valentine’s Day, Labor Day, Fourth of July, Halloween, and Memorial Day (Closed December 24, 25th, and 31st, Easter, and Thanksgiving).

    How Far in Advance Do we Need to Book?

    The sooner the better, but at least 1 week from your preferred date to avoid a rush fee. For custom designs, please allow at least 3 weeks for planning, consultation, and bespoke order deliveries.

    Are Children Welcome?

    We love to include everyone! Please include any little ones in your guest count if they require a seat & place setting at the table. For children’s parties, we can design a kid-friendly (spill-proof) set-up - please inquire directly.

What Beach Locations Do You Service?

36th Street, Miami Beach - (advisory - nearby noise from daytime construction in 2025, Sunday and evenings events suggested)

46th Street, Miami Beach - weekdays only, 10am to 4pm start time

53rd Street, Miami Beach -(advisory - nearby noise from daytime construction in 2025, Sunday and evenings events suggested)

79th Street, Miami Beach - excluding Full Moon days

192nd Street, Sunny Isles (no restroom facilities)

Fort Lauderdale Beach Park, Fort Lauderdale (excluding Spring Break)

We apologize that we are unable to service South Beach, State Parks, or Municipal Parks and Beaches. We are working to expand our service areas. In the meantime, please see our curated rental packages for self-serve options.

*For private & commercial locations, please confirm access & parking.

*Direct Access is defined as available vehicle parking and unloading of 100 feet or less to event site.

*Surcharges will apply to indirect and restricted access, including no direct loading area, restricted street parking, mandatory valet fees, upper floor delivery, and resident-only areas & beaches.

*Clients are responsible for securing private event space, residential access, picnic shelter reservations, and all permits.

What If my Party Damages Something?

  • We will assess damage fees for linens and equipment that is damaged, stained, lost, or left unattended. Security deposits for rented items may also be forfeit. To avoid this, kindly ensure that items are never neglected in the rain or returned wet. We also advise to avoid red wine with all-white linen setups.

  • Please respect all beach rules and regulations at your location. We are not responsible for our clients’ behavior, including but not limited to social disturbances, accidents and falls, illnesses, or illegal activities that occur during the rental period of our equipment. Alcohol consumption is not permitted in public spaces - please proceed at your own risk.